Phone Cards | Calling Cards - Pinpool Australia

Frequently Asked Questions

How do I add balance to my Pinpool account ?

You can use our Direct Deposit payment option for adding balance to your Pinpool account. Click on the link given below for detailed instructions.

Direct Deposit Instructions

What is meant by peak and off peak rates ?

Most of the calling cards have a peak and off peak billing rate while some provide with the same rate throughout 24 hours. During peak hours a higher rate is charged from the customers while off peak hours provide with cheaper calling rates. Off peak hours help in greater cost savings and give more calling time to those customers who call their destinations outside the busy hours. Click on our card details to know whether that card has a 24 hour or a peak/off peak rate and what those periods are.

What is meant by a flag fall or connection fee ?

A flag fall or connection fee is the once off amount that is deducted for every call. This fee is charged by some card providers. It usually allows the provider to provide a cheaper per minute rate. This may be suitable for longer duration calls. Some card providers do not charge a flag fall or connection fee and this may be better for shorter duration calls.

Where will I call if I encounter any problem with my calling card ?

This may be an infrequent event as most calls are made without difficulty. However, there may be rare occasions when you could experience problems with making a call to a particular destination. If you do encounter one or you have questions regarding any other specific feature or function of your card, you should call the relevant customer service department of that card. Every card provider have their own customer service department that has access to their systems that can view and correct your call history. Note that some are open only during business hours whilst some are available for 24 hours. These customer service numbers are available from the Card Description section at Pinpool.com.au.

How much cheaper are Calling Cards as compared to home phones ?

Although the rate will obviously vary between the card providers and the telecommunications services of your home phones, Yet it is not uncommon, to have savings as much as 90% off per minute rate. You can also expect savings of at least 50% while calling to most destination countries but still it is highly unlikely that you will find a cheaper way to call overseas than calling cards.

What sorts of phones can I use with my Calling Card ?

You can use all sorts of phones with your Calling Card. This can be from your home phone, public phone or mobile. You can even use it from your office or friend’s phone if the call is not being charged to them. While using a mobile to call, your mobile phone provider will still be charging you the cost of that mobile call to the access number.

What are access numbers ?

Access numbers are the local numbers in the area in which you are living (especially in all capital cities and major regional towns for example: in Sydney it will be (02)xxxx xxxx). Each card will have its own access numbers. Most card providers also provide a free call to 1800 number or a 1300 number that you can call from anywhere. If you are calling from a payphone, you do not have to enter any coins for an 1800 number while you will be charged for the 1300 number. The 1800 & 1300 numbers charge an additional per minute fee. Each time you order your phonecard from Pinpool.com.au, we will email you with the complete list of access numbers for that specific card and any additional costs for using the 1800 and 1300 access numbers.

What is the method of using a calling card ?

Use of Calling cards is simple and easy:

Dial the access number of the area in which you are living.

Select your language.
Enter your pin number followed by # key.
Dial the number of your destination followed by # key.

For National calls, dial: Area Code + phone number + # key.
For International calls, dial: 0011 + country code + city code + Phone number + # key.

To make another call, press * 0 #
To return to previous menu, press *

Note: Mobile phones charge mobile rates to access these numbers.

How can I know the balance of credits on my Calling Card ?

Every card contains the full amount registered against the serial number of that card before use. When you first dial in, you will hear a recorded message which tells you of the dollar amount that you have. When you make your second and subsequent calls, it will then tell you the remaining balance on your card.

For every call that is made, the recorded message will also inform you of the number of minutes that are available for calling to that destination.

Do the calling rates change from time to time ?

Most card providers have the right to change their rates without prior notice. However, this does not happen frequently. Pinpool.com.au will try its best to update rate tables from the providers as soon as it receives updates from them.

Will my phone card expire ?

Yes, cards expire from the date of first use. Usually cards expire after three months, while some expire after six months and some longer. Check the description on the term and conditions of each card at Pinpool’s web page.

Will my calling cards work outside of Australia ?

Although most of the cards that we stock are for outbound calls from Australia, yet, there are cards that can be used from outside Australia, however this will typically be from major countries only and will charge an International Free call number fee.